Terms & Conditions | Eye 4 Kids Fashion
Search

Terms & Conditions

Effective from 2013

Please read our terms and conditions carefully, your use of this site and any orders placed indicates your acceptance of the terms and conditions stated below and any conditions stated on an individual product listed on this site.

 

Postage

AUSTRALIA WIDE details:

$12.95 Flat Rate Australia Wide

I try to use the fastest and most reliable service for the destination, majority of Parcels get sent with TNT Courier. For P.O. Box Address they will go with Australia Post.

Please note delivery time from WA can sometimes take up to 7 business days to rural areas , so if you don’t receive your parcel within 10 business days from when order was placed please make contact with your order number AND tracking number.

If you wish to have your items within a certain time please ask, please let me know right away before your order is dispatched to avoid disappointment.

*Please ensure you provide the correct mailing address, I hold no responsibility for costs involved if your order is redirected and resent due to mistakes in address on order. * We use the Address on the Order NOT from Paypal

Once your order has been shipped we will send out a Shipping  Confirmation email to the email address registered with your order.

 

International Ordering

We accept International orders

Payment options are Paypal or Credit/debit Card ONLY (Paypal is free and easy to use)

Worldwide Shipping details: (Subject to change anytime to meet Australia Post price increases)

*Please note the shipping amount automatically charged at checkout is for Australia ONLY.

International shipping charges are based on country and weight and IS NOT Automatically generated at checkout, this needs to be done manually before or after the order is placed.

If you go ahead and place an order and you are outside of Australia, you will pay the Australia Wide Shipping Charge then an email followed by a paypal invoice will be sent for remainder of the postage.

International parcels are sent via Australia Post, you will be given the choice of Normal Airmail (Unregistered) or Registered Airmail (Tracking) – which will be quoted to you via email.

Once your order has been shipped we will send out a Shipping Confirmation email to the email address registered with your order.

Please allow up to 10 Business days from shipping confirmation to receive your order.

Orders are shipped to the shipping address on the order NOT on Paypal, so please make sure the mailing address is up to date and correct.

I hold no responsibility for costs involved in the redirect of any parcels.

If you have any shipping instructions please email them to me at order placement.

Note: If parcels are sent unregistered I don’t hold any responsibility for loss of parcel/s.

I am not responsible for any custom taxes or import duties charged by your Country, items will not be sent as a gift to avoid this, please check with your receiving country as to if any taxes or duties apply to you.

 

Refunds & Returns

Here at Eye 4 Kids Fashion I strive to provide quality products but if you are completely unhappy with your purchase/s for what ever reason, I will be happy to exchange your item/s with in 7 days of receiving your goods, as long as all items are in their original condition and tags attached. Items must be returned at buyers expense, as well as the new replacement items. Goods can be returned for a credit note or straight swap of size if available, a cash refund is only given if goods are faulty.

*After 7 days all sales are final*

I assure you that all items are inspected by me and packed with love and care to make sure they arrive to you safely, but as I am only human sometimes I can miss things, In the result an item is faulty, please be sure to make contact within 5 days of receiving goods and I will be happy to refund.

Please, if you have any concerns or problems with your parcel or item/s once received please contact me within 48hours of receiving your package and I will do my very best to resolve any problems and discuss the best possible resolution.

Please note for health reasons there is a no exchange policy on under clothes and swimwear.

SALE ITEMS – There are no exchanges on sale items unless faulty, though some items are on sale or have a discount due to a defect which is stated in description, if you choose to purchase these items there is also a no exchange policy.

 

Product Availability

On the rare occasion an item can be out of stock, or over sold as the computer system has not registered if this is the case, you will be notified by email to emend your order and given the choice to refund or choose an alternative product.

Colouring

I do my best to photograph items in the best possible lighting.

Colors may vary slightly based on your monitor’s color settings.

 

Pricing

All prices listed are in Australian Dollars. Prices are subject to change without notice.

Payments

I accept the below payment options:

Paypal

Credit Card Via Paypal Checkout (you can pay via credit card if you dont have a paypal account)

Direct Bank Deposit/Transfer (PLEASE USE ORDER NUMBER FOR REFERENCE) Note: When doing direct deposit payment must show up within 48hours for your order to be approved if not then your order will be cancelled and the items will be back up for sale.

Paypal ONLY for International Orders.


Canceled Orders

I have the right to cancel an order, if you don’t make payment with order, if you supply me with false details, if your bank or credit company has declined your payment, or something suspicious is taking place.


Emails

The best way to contact is via email to stacey@eye4kidsfashion.com.au or by using the Contact form on here.

I do my best to reply to emails within 12 hours.

Once payment has been received, you will be sent a confirmation email with receipt and pick up or parcel details.

Please use the above email for any questions, concerns, product availability queries, product questions or feedback.

Order Confirmation

Once you have placed an order at Eye For Kids Fashion you will automatically receive two order confirmation emails. Order confirmation emails are automatically generated at check out, if you do not receive one please get in contact as soon as possible, and I will get them out to you.

 

Pre-Orders

Pre-orders are often available on the website,  payment needs to be made in full so you can secure your item/s and size. If you have checked out with items in stock and items on pre-order please let me know if  you want me to hold ALL items until all the items are ready to be sent to you. If you want them sent separately please let me know and you will need to pay postage for each package sent. If you want pre-ordered items only please check out and I will notify you as soon as items have arrived and again when items have been sent or ready to be collected. If you are wanting items by a certain time please be sure to ask as pre-orders can take up to 2 weeks to arrive.

In the result an item or size cant be full-filled at the time of ordering you will be notified and you will be given a full refund.

 

Discount Codes

We often run promotions or specials. To take advantage of these please use the Discount code given at the time of promotion and put it into the ‘discount code’ box on the shopping cart page and enter to redeem your discount. Please read terms and conditions at time of promotion for full details.

Vouchers will also be given as a code. To redeem the value of your voucher put the code into the ‘discount code’ box.

 

Newsletter

An Eye 4 Kids Fashion newsletter is sent out every so often, with new products and specials, when registering on this site you grant Eye 4 Kids Fashion the rights to add your contact details to our database, to which you will automatically be on the mailing list for any promos and emails. If you wish to be removed at anytime please unsubscribe at the bottom of the newsletter.

If you would like to subscribe to Eye 4 Kids Fashions mailing list manually please click on the ‘Newsletter’ tab and enter your details.

*All your registration details are kept completely private*

 

Your Privacy

Here at Eye 4 Kids Fashion we are committed to protecting all your privacy details, they are only used in the process of completing your order,  shipping and communication between us and you. Any financial information given is not kept or recorded and any financial exchanges between yourself and Paypal is strictly kept with Paypal. I strive to keep your shopping experience with us a safe and secure one.